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85% of CX leaders are rolling out customer-facing GenAI solutions in 2026” [Gartner] 

Are you ready for the revolution...​

What is the CX Lab?

CX Lab unites customer experience and technology leaders who want to drive better customer engagement using advanced technologies and better practices. By surfacing the right topic at the right time and with the right question, we create conversations that deliver great answers. 

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Partner

Deepdesk helps enterprises accelerate transformation today and for the future, redefining CX with their Virtual Agent Platform. Real-time AI Assistants supercharge agents while customer-facing Virtual Agents extend your reach. Seamless integration ensures you move fast, stay agile and deliver impact. It is proven with leading enterprises including Rabobank, VodafoneZiggo and DHL

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Let's Re-Think CX

CX Lab members meet both in person and virtually. Our meetings are focused, collaborative and informative. Thanks to chaired and moderated discussions you gain insights and ideas from your peers across industries. By joining the community, you gain access to likeminded finance executives as well as exclusive reports, insights and our latest research. 

Contact

83 Baker Street

London W1U 6AG

+44 20 3322 6788

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© 2025 CX Lab, an executive micro-community managed by Seraph Science for Deepdesk

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